Meeting App and Website Frequently Asked Questions

This article contains frequently asked questions about using the ACR Convergence 2024 meeting app and website.

Do I have to be registered for ACR Convergence 2024 in order to access the meeting app and website?

Registration is required to add sessions to your schedule, access My Schedule, find and chat with attendees, notes, download session handouts, and individual session surveys. Otherwise, registration is not required.

Is internet access required?

Yes. Internet access is required to use the app and website.

How do I log in to the meeting app and website?

See the Access Meeting App and Website article for details on how to log in.

Note: Some features of the meeting website may differ from the meeting app.

Will the app log me out due to inactivity?

When you log into the app, you will remain logged in for a few hours, unless you manually log out.

Can I access and log into the meeting app and website from different devices?

Yes. You can log into the meeting app from any device that has the app installed.

If you are not sure what your password is, see the Access Meeting App and Website article.

How do I modify my profile information on the meeting app?

To modify the information that appears on your profile, edit your ACR Account profile by following these steps:

Log in to your ACR account.
On the navigation menu, find My Information and then click Profile.
Make the desired changes and click Save.

Note: The update may take up to twenty minutes to appear on the meeting website and app.

What time zone is set for the meeting app and website?

The default time zone on the meeting app and website is Eastern Standard Time (US).

How do I add/remove a session from My Schedule?

See the Manage My Schedule article for details on how to add/remove a session from My Schedule.

Where can I find session materials (handouts, slides, etc.)?

Follow these steps to access session materials:

Go to the meeting app or website.
Locate a session: Click Schedule or My Schedule. Click on the desired session.
Click the PDF.
You may be prompted to log in. Log in using your ACR account email address and password.
Download desired file(s).

Note: While most speakers upload files for participants, it is not required.

How do I take notes during a session?

Follow these steps to take notes during a session:

Go to the meeting app or website.
Locate a session: Click Schedule or My Schedule. Click on a session.
Click Notes.
You will be prompted to login. Log in using your ACR account email address and password.
Enter your notes and click Done.

Note: You may access your notes by locating the session on the Schedule, clicking the session, then click Notes, or by clicking My Schedule, My Notes &Favorites, click on the session, then click Notes.

How do I provide feedback to the speakers?

Follow these steps to provide feedback to a speaker on a session:

Go to the meeting app or website.
Locate a session: Click Schedule or My Schedule. Click on a session.
If you are not already logged in, log in using your ACR account email address and password.
Click Survey.
Complete the survey.

How is the session chat used?

The session chat is used for attendees to comment on a session. This chat will not be monitored and cannot be used to ask a speaker a question.

How long will the attendee/session chat be available?

Attendee/session chats will be available before, during, and after the meeting to allow discussions to continue.

If you have questions, contact us at education@rheumatology.org.